Designfusion has over 2 decades of business and growth
Helping 2000+ customers with our dedicated tech support team and design services
Our customers trust our expertise with a 98% renewal rate
With offices covering all of North America (in both English and French), Designfusion has a strong history of customer satisfaction.
The founders of Designfusion have been serving the Siemens PLM customer community for more than thirty years. Whether working as part of the Siemens PLM organization, or as leaders of what is now North America's largest dedicated Siemens PLM Solution partner, our team has been committed to providing industry leading support to the engineering design and manufacturing community.
At Designfusion, our goal is to provide unmatched levels of service and responsiveness to our customers. Our approach to customer service is evident from our solution oriented sales strategy, through to our customer support, with our guaranteed availability. Realizing that our customers are often working under intense deadline pressures, Designfusion became the first Siemens PLM VAR in North America to provide 1-800 hotline support. From that first call for support to the most advanced service, customization or implementation requirements, Designfusion is there for our clientele. Our ongoing efforts are directed at enabling our customers to rapidly gain return on their technology investments. Designfusion's experienced staff have assisted in all sizes of implementation, from single seat local implementations to large and complex ones across the globe.
Our commitment to our customers includes actively working with the local user community to establish user groups and ongoing technical forums. As evidence of that commitment, the user group activities in our regions regularly deliver the highest attendance in North America. A well connected customer community is an invaluable resource for companies looking to exchange experiences and knowledge.
Recognized by both our customers and Siemens PLM as a true Value Added reseller, Designfusion has consistently delivered Platinum level performance. For over 20 years, Designfusion has grown from five people with no customers to more than 40 people covering 1400 customers. We measure our success in terms of customer satisfaction, our rapid growth, industry leading position and the 98% renewal rate on support contracts.
At Designfusion, we take nothing for granted and work to earn your business on a daily basis.