Solid Edge - What can cause the “Keyshot is not detected on this computer” error

The error "Keyshot is not detected on this computer" in Solid Edge (SE) can occur due to several reasons, even when KeyShot is installed. Based on the provided knowledge base articles, here are a few potential causes and solutions for this issue in SE2025:

  1. Incorrect KeyShot Registry Settings: The KeyShot registry might be pointing to the wrong version. Ensure that the registry
    keys HKEY_LOCAL_MACHINE\SOFTWARE\Luxion\KeyShotVersion and HKEY_CURRENT_USER\SOFTWARE\Luxion\KeyShotVersion have the correct version value (e.g., '9' for KeyShot 9). You can modify these registry keys to point to the installed version of KeyShot.
  2. Multiple Versions of KeyShot Installed: If multiple versions of KeyShot are installed, the most recently installed version might not be the one associated with Solid Edge. You can define the default version of KeyShot to launch from Solid Edge by changing the registry
    key HKEY_LOCAL_MACHINE\SOFTWARE\Luxion\KeyShotVersion to the desired version.
  3. KeyShot Licensing Issues: If you are using a floating license or a specific type of license, it might not be compatible with the version of Solid Edge or KeyShot you are using. Ensure that your license is valid and compatible with your setup.
  4. Installation or Configuration Issues: Sometimes, uninstalling and reinstalling KeyShot or resetting its configuration can resolve the issue. Make sure to follow the installation instructions carefully, and consider seeking assistance from the system administrator if you are using a network or cloud-enabled license.
  5. Version Compatibility: Ensure that the version of KeyShot you have installed is compatible with SE2025. You might need to update KeyShot to a version that is supported by your Solid Edge version.

To troubleshoot the issue, you can try the following steps:

  • Verify that KeyShot is properly installed and functional outside of Solid Edge.
  • Check the KeyShot version and ensure it is compatible with your Solid Edge version.
  • Review the system requirements for both Solid Edge and KeyShot to ensure your computer meets the minimum specifications.
  • If you are using a network license, check the license server status and ensure that the license is available and properly configured.

If none of these solutions resolve the issue, it is recommended to consult the Siemens support resources or contact their technical support team for further assistance, as the problem might be specific to your configuration.

Solid Edge - What can cause the “Keyshot is not detected on this computer” error

May 8, 2025